FAQ

Refunds and Exchanges

Earrings are Non-Returnable / Non-Exchangeable for hygienic safety.

For all other jewelry please contact us within 14 days of receiving your item for return or exchange. Returns minus shipping are accepted on new/unworn items and must be returned in original condition in box.

  

How do I care for my Jewelry?                                                             

Sterling Silver, Copper and Brass jewelry are all left natural (unsealed) and will naturally oxidize/tarnish.  Oxidation can be affected by things such as heat, sunlight, sweat, chlorine water, chemicals and cosmetics.   Avoid wearing your jewelry in the shower/swimming and keeping jewelry in a sealed plastic bag when not being worn to help slow tarnishing.

For some people the acids in your skin combine with metal and make copper or silver salts which can leave a green/gray color against your ear. They are harmless and can simply be washed off. Cleaning your jewelry often will also help (especially earrings!)

Natural patina may or may not be desirable depending on your preference but they can always be cleaned.  To clean tarnish from a piece I recommend using the “sunshine” cloth included with most orders.   Pieces with a brushed finish can also be cleaned with any abrasive type cleaner (like bar keepers friend) and a scrubby or toothbrush.  For polished finishes any type of liquid metal/jewelry cleaner and a cloth should work.

Gold-Filled Jewelry

Gold-filled jewelry is tarnish resistant, but its still best to avoid moisture or chemicals. If they need to be cleaned, using just soap and water is ok. Use the polishing cloth minimally on gold filled jewelry.

Patina Care-Black/Brown Pieces

Patina is only a surface treatment.  It is sealed, but it is still possible for it to fade, usually on areas that are against the skin.  Do not use the sunshine cloth or anything abrasive on pieces with patin

 

When will my order ship?                                                                   

Orders can take up to 7 business days. Every order is handmade to order.

All U.S. orders ship Free with first-class. Shipping upgrades are available at checkout. The estimated shipping time is for first-class 2-5 days (once shipped) but not guaranteed.  

 

International orders also ship USPS first class. The shipping times vary, as some things have arrived to their destination within the same week and other have taken over three weeks. Any customs fees are the buyers responsibility.

 

Is your Jewelry Hypoallergenic?                                                         

No, we would never guarantee any jewelry to be hypoallergenic. Different people can have reactions to any type of metal, but for the most part our jewelry works fine for most people. If you have sensitive ears copper and brass are not recommended.