FAQ

RETURN & EXCHANGE DETAILS

•Please contact us within 7 days of receiving your item if you need to return or exchange any jewelry. Items must be returned within 14 days of delivery in new/unworn condition along with the original box. 

•Earrings are sent in sealed packaging for hygienic safety. Once opened or removed from this packaging earrings are absolutely NO LONGER RETURNABLE or EXCHANGEABLE.  Earrings returned opened from the hygienic sealed packaging will be refused and returned to the customer at the customers expense.

•We reserve the right to refuse any product that is suspect to being worn or returned damaged because of improper packaging during shipping.

 •Shipping costs are non refundable.

•Any return shipping costs are the responsibility of the customer.  Items should be shipped back USPS First class mail with tracking.

•Metal will tarnish. This is fully explained in each listing and FAQ. This is normal. We will not take returns on jewelry because of tarnishing.

• We do not guarantee any jewelry (including earrings) to be hypoallergenic and will not take returns on any jewelry because of a metal allergy/sensitivity.

   

JEWELRY CARE

The Sterling Silver, Copper and Brass used in our jewelry are left natural. They are not plated or sealed. It’s completely normal for these metals (especially brass and copper) to darken and take on a more rustic look. Many people love these metals because they darken, but if the rustic look is not your style each order comes with a polishing cloth that easily removes any tarnish. With these metals some people (depending on different body chemistry) may be more prone to having discoloration against the skin.  This is harmless and can simply be washed off.

Gold-filled jewelry is much more tarnish resistant than raw brass or copper. Gold filled metal is a layer of pressure bonded 14k gold over brass and is 100x thicker than gold plated. 

Its rare for gold filled metals to tarnish or cause irritation. If they need to be cleaned, using just soap and water is ok. Use the polishing cloth minimally on gold filled jewelry.

To prevent all types of jewelry from tarnishing-
•Avoid wearing jewelry in the shower/swimming
•Keep jewelry in a sealed plastic bag when not wearing. 
•Clean your jewelry often - especially earrings!

Cleaning your jewelry with just soap and water is fine but will not remove tarnish. To remove tarnish from a piece we recommend using the polishing cloth included with each order. For gold filled metals only use the polishing cloth or soap and water - nothing else. Silver, copper and brass pieces that have a brushed finish can also be cleaned with any abrasive type cleaner (like bar keepers friend) and a scrubby or toothbrush. For polished finishes any type of liquid metal/jewelry cleaner and a cloth should work as well.

Patina Care-Black/Brown Pieces

Patina is only a surface treatment. It is sealed with a wax sealer, but over time it is possible for it to fade, usually on areas that are against the skin. If your patina starts to look dull, a tiny amount vaseline can be rubbed with a cloth or paper towel and will make the color appear darker. *Do not use the sunshine cloth or anything abrasive on pieces with patina.

                                                       

When will my order ship?                                                                   

All jewelry is made to order so please allow up to 5 business days before shipping. The estimated shipping time is 4-7 days (once shipped) but not guaranteed. Shipping upgrades are also available at checkout.

International Orders- The shipping times vary, and can take between 2-8 weeks. Any customs fees are the buyers responsibility.

 

Is your Jewelry Hypoallergenic?                                                     

We do not guarantee anything to be hypoallergenic. Different people can have reactions to any type of metal, but for the most part our jewelry works fine for most people. If you have sensitive ears copper and brass are not recommended. It is the buyers responsibility to know if they have any sensitivities to certain metals.  We can not take returns on earrings because of a metal allergy/sensitivity.

 

Post Length

Why different post lengths? Its really all personal preference, everyone is different.. Some people don't like their earrings too tight, others don't want a ton of excess post sticking out. If you're not sure measuring a pair you currently own is best.
In general, 7/16" is usually a good size for most people. 1/2" is more of an oversized post for people that find a lot of earrings too tight and 3/8" works well for piercings where you don't want a lot of excess post sticking out, like along the top of the ear, although it can work for regular lobe piercings for some people.

 

Please feel free to contact with any questions about our Jewelry.  We will get back to you with an answer as soon as possible.

cvmetaljewelry@live.com

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